Ordering
Do you have a minimum order?
Yes - we require a minimum of 50 invitation suites or 80 pieces of day-of paper.
Do you provide a proof of design?
We include up to 3 free rounds of revisions with all our semi-custom orders!
You can read more about Proofing on our "About Us/Process & Policies" page
What can be customized in Semi-Custom Collection?
Our semi-custom collection is designed to offer beautiful, streamlined options with light personalization.
What can be customized:
– Wording on each card
– Printing method (flat, letterpress, foil)
– Ink color (from our preset palette)
– Any of our available embellishments, such as envelope liners, wax seals, and silk ribbons (based on in-stock colors)
What is not included in semi-custom orders:
– Artwork edits
– Custom color matching (for ink, envelopes, ribbons, etc.)
– Sourcing new embellishments or materials not already offered
These types of requests fall under custom design services due to the time, research, and coordination involved. If you're looking for something highly tailored or outside the semi-custom offerings, we’re happy to guide you through the custom process!
Can I request a design changes on semi-custom wedding invitation collections?
We work very hard to create stunning curated collections, therefore we do not accept any changes to the design. If you would like to work with us on a custom design - please contact us.
Can you address my envelopes?
Yes! We’re happy to save you time by printing guest names and addresses on your envelopes. If you purchase this service, we’ll email over a template for you to upload your guest’s information.
Will my invitations come assembled?
All invitation suites from semi-custom collection ship flat and will require assembly, but we do offer assembly services as add on service.
Do you have matching wedding stationery?
Yes! We offer matching save the date cards, menus, ceremony programs, signature, seating charts, table numbers, place cards and thank you cards. If you don’t see a piece that matches your suite listed in our shop, just ask!
Do you offer custom invitations?
Yes, for those with a specific vision, we offer fully custom designs to create one-of-a-kind pieces of art that reflect your individual needs and tastes like foil printing, venue illustration, custom wedding map, paper embossing, die-cutting, deckled edges, or printing on handmade paper. Contact us for all custom orders.
Production Timeline & Shipping
What is your production time?
DESIGN
For semi-custom collection the design process takes 2-3 weeks. The first draft will be provided within 10 business days of us receiving all required information.
Custom design process can take 8-12 weeks. We recommend booking us for all custom work 7-12 months prior the wedding.
PRINT & PRODUCTION
SEMI-CUSTM COLLECTION INVITATIONS and SAVE THE DATES - Digitally printed cards will be shipped within 2-3 weeks of the final proof approval. The timeline might vary based on any add-ons like guest addressing, custom wax seals and assembly. Letterpress and foil cards will be shipped within 4-6 weeks of the final proof approval. When your invitations arrive at our studio, we quality check everything, package things up and send them to you to assemble.
SEMI-CUSTOM DAY-OF PAPRES – The first draft will be provided within 10 business days of us receiving all required information. Digitally printed cards will be shipped within 2-3 weeks of the final proof approval.
All information for Day-of Papers (colors, verbiage, guest list) must be sent at least 5 weeks prior to your wedding. Orders placed less than 5 weeks prior to the wedding date or delays in responding during the proofing process, are subject to a rush design fee of $300 and expedited shipping charges.
*Custom designs can take 6-8 weeks based on complexity of the design, printing methods and materials needed
Do you offer international shipping?
Yes we do! Please contact us for shipping prices.
What about duty fees on international orders?
International shipments may be subject to
international duty fees. The end customer is responsible for these duties and
shall pay these directly to the appropriate agencies.
Refunds & Cancellations
Do you offer refund or cancelations?
Because all our printed items are personalized, we do not offer refunds. If you have made a mistake purchasing the item, you can request the cancelation within 2 hours and receive a full refund.
After proofs have been sent to you for approval (before the production process), you may cancel your order for a 75% refund. Once the proof has been approved, the order is sent to production and any changes to the design or cancellations are no longer possible.
Didn't find what you were looking for? Feel free to contact us at any time!