Production & Shipping
What is your production time?
Design process takes 1-2 weeks. All proofs will be provided within 5 business days of us receiving all required information.
PRINT & PRODUCATION
INVITATIONS - Digitally printed invitations will be shipped within 2-4 weeks of the final proof approval. The timeline might vary based on any add-ons like guest addressing, custom wax seals and assembly. Letterpress and foil invitations take about 4-6 weeks to make. When your invitations arrive at our studio, we quality check everything, package things up and send them to you to assemble.
OTHER STATIONERY – all other digitally printed stationery (save the date cards, ceremony programs, menu cards, escort cards, place cards, thank you cards, and signage) will be shipped within 4-6 business days.
Do you provide a proof before it's printed?
We include up to 3 digital proofs with all our semi-custom orders!When you receive a proof, it is your responsibility to review it for any errors, such as spelling, date, or punctuation. Patrice Papier is not responsible for any misspelled words or incorrect information therefore please triple-check your proofs for any mistakes and correct date, time, and venue information.We recommend asking a friend or family member to check for accuracy as well.
Do you offer international shipping?
Yes we do! Please contact us for shipping prices.
What about duty fees on international orders?
International shipments may be subject to
international duty fees. The end customer is responsible for these duties and
shall pay these directly to the appropriate agencies.
Do you have a minimum order?
Yes - we require a minimum of 50 pieces.
Can I order a sample before my full order?
Yes, we encourage you to order a samples to check the quality of our printed invitations before your full order.
Will I get to see a proof before it gets shipped?
Yes. A digital proof will be sent to your email address for all personalized items.
How many proofs will I get?
We include up to 3 digital proofs with all our semi-custom orders!
Are the colors and text customizable? How do I select the colors?
A color chart is displayed within each listing. Colors are completely customizable for all of our prints and stationery items. You can also send us a digital color and we will match it OR find your favorite color on Pantone Color Chart and let us know the number
Can I change a font on the design?
Yes, you can. We have many beautiful fonts to choose from. If you don't like the font on the design, let us know, and we will send you a list of available fonts to choose from.
Can you address my envelopes?
Yes! We’re happy to save you time by printing guest names and addresses on your envelopes. If you purchase this service, we’ll email over a template for you to upload your guest’s information.
Will my invitations come assembled?
All pieces ship flat and will require some assembly. We do offer assembly options for various add-on services like envelopes liners. (belly bands & envelope liners).
Do you have matching wedding stationery?
Yes! We offer matching save the date cards, menus, ceremony programs, signature, seating charts, table numbers, place cards and thank you cards. If you don’t see a piece that matches your suite listed in our shop, just ask!
Are you offering any discounts?
We offer discounts for all Wedding Bundles (3 or more printed items).
Do you offer custom invitations?
Yes, for those with a specific vision, we offer fully custom designs to create one-of-a-kind pieces of art that reflect your individual needs and tastes like foil printing, venue illustration, custom wedding map, paper embossing, die-cutting, deckled edges, or printing on handmade paper. Contact the store for all custom orders.
Refunds & Cancellations
Do you offer refund or cancelations?
Because all our printed items are personalized, we do not offer refunds. If you have made a mistake purchasing the item, you can request the cancelation within 2 hours and receive a full refund.
After proofs have been sent to you for approval (before the production process), you may cancel your order for a 75% refund. Once the proof has been approved, the order is sent to production and any changes to the design or cancellations are no longer possible.