PROCESS & POLICIES
Our production timeline varies based on the product.
DESIGN
Design process takes 1-2 weeks. All proofs will be provided within 5 business days of us receiving all required information. Proofs including a custom venue drawing might take additional time. If you fail to include any required information on your order (such as event date, location, etc.) we cannot proceed with your order until such information has been provided to us. We may follow up with you regarding this information, but it is ultimately your sole responsibility to provide us with complete information. The design of your piece will not begin until we received complete information.
PRINT & PRODUCATION
INVITATIONS - Digitally printed invitations will be shipped within 2-4 weeks of the final proof approval. The timeline might vary based on any add-ons like guest addressing, custom wax seals and assembly. Letterpress and foil invitations take about 4-6 weeks to make. When your invitations arrive at our studio, we quality check everything, package things up and send them to you to assemble.
OTHER STATIONERY – all other digitally printed stationery (save the date cards, ceremony programs, menu cards, escort cards, place cards, thank you cards, and signage) will be shipped within 4-6 business days. Information for day-of paper must be sent at least 4 weeks prior to your wedding. Orders placed less than 3 weeks prior to the wedding date are subject to a rush fee as well as expedited shipping charges.
PROOFING
We include up to 3 free rounds of revisions with all our semi-custom orders!
Additional rounds of revisions will be charged separately for $35 per round.
When you receive a proof, it is your responsibility to review it for any errors, such as spelling, date, or punctuation. Patrice Papier is not responsible for any misspelled words or incorrect information therefore please triple-check your proofs for any mistakes and correct date, time, and venue information.
We recommend asking a friend or a family member to check for accuracy as well.
If what you included on your client order form is different than what's included in the final proof and you sign on the final proof, the final proof approval overrules this because the CLIENT signed the final proof contract.
By approving the final design proof, you are giving Patrice Papier full permission to print all pieces as they appear on the mentioned Final Proof.
Once approved, the art is sent to production, and we cannot make any further changes. If your item has been sent to print with an error that you failed to correct during the proofing process, you will be responsible for any reprinting and shipping costs.
In the very rare event that an error is made by Patrice Papier, we will do everything possible to remedy the problem, up to reprinting with the quickest production and shipping available.
DESIGN CHANGES
Our semi-custom collection is intentionally designed, and we cannot offer major changes beyond the personalization options stated on the product page, like verbiage or ink color.
SHIPPING
We are happy to offer a FREE Shipping on all orders over $20 within the US. For the international shipping cost, please contact us.
All orders are shipped via UPS or USPS Priority Mail. Once an order is shipped, we can no longer be responsible for its handling. We will have no access to information regarding the progress of your shipment beyond the tracking information provided by UPS/USPS. Because we cannot control the final timeline of the shipment once it has been turned over to UPS/USPS, we strongly encourage you to place your order as early as possible to avoid any delays.
Your order will be shipped to the address provided in your order. Please make sure that your address is correct and up to date.
Patrice Papier is NOT responsible for any lost or stolen packages.
All orders are packed carefully to ensure a safe delivery therefore all sales are final UNLESS they were damaged in shipping. Shipping damage must be reported within 48 HOURS of delivery to qualify for a replacement. You must send us a message with clear and legible photos of the damages to the packaging and to the stationery in order to qualify for a replacement.
SCREEN & PRINT
The colors you see on your screen may vary from the actual product, due to the inconsistencies of monitors and printers. We are not responsible for variations in color from our monitor to yours.
Please order a sample (which comes with a printed color palette) to avoid any misunderstanding.
RETURN POLICY
Because all our printed items are personalized, we do not offer refunds. If you have made a mistake purchasing the item, you can request the cancelation within 2 hours and receive a full refund.
After proofs have been sent to you for approval (before the production process), you may cancel your order for a 75% refund. Once the proof has been approved, the order is sent to production and any changes to the design or cancellations are no longer possible.
COPYRIGHT
Any and all designs created throughout the designing process remain the intellectual property of Patrice Papier and as a designer, Patrice Papier holds the rights to the created stationery, and any design created by us remains the intellectual property of Patrice Papier.
As such, we reserve the right to use our products and designs for business advertising as desired including photography, display, and posts on our social media and website. If you would like us not to share it until after your wedding day, please let us know.
Under Federal copyright law, it is illegal for people to reproduce images and photos unless they own the copyright or are authorized by the copyright owner. By submitting an image or photo to Patrice Papier for use in a design, you are automatically confirming that you are the copyright owner of that image/photo
or have the owner's permission to use it.
As such, we reserve the right to use our products and designs for business advertising as desired including photography, display, and posts on our social media and website. If you would like us not to share it until after your wedding day, please let us know.
Under Federal copyright law, it is illegal for people to reproduce images and photos unless they own the copyright or are authorized by the copyright owner. By submitting an image or photo to Patrice Papier for use in a design, you are automatically confirming that you are the copyright owner of that image/photo
or have the owner's permission to use it.
We do not provide files with custom artwork like monograms, crests, or venue illustrations that Patrice Papier designed for you, nor do we allow them to be used on other items printed by 3rd parties unless we do not carry this type of product. If you wish to use your custom artwork on items NOT provided by us, an Artwork Usage Fee is required.
For example: if you want to use your crest on ceremony programs or napkins you would have to place the order with us since we offer these items. If you want to use it on the dance floor or a bar wrap, a purchase of the Artwork Usage Fee is required. If you use a custom artwork without purchasing the artwork usage fee, legal copyright action will be put into action.
Please contact us with any questions.