Terms & Conditions

DESIGN

Design process for all Semi-Custom Collections takes 2-3 weeks. The first draft will be provided within 10 business days of us receiving all required information. Proofs including a custom venue drawing might take additional time. If you fail to include any required information on your order (such as event date, location, etc.) we cannot proceed with your order until such information has been provided to us. We may follow up with you regarding this information, but it is ultimately your sole responsibility to provide us with complete information. The design of your piece will not begin until we received complete information.

Custom design process can take 8-12 weeks. We recommend booking us for all custom work 7-12 months prior the wedding.

PRINT and PRODUCATION

SEMI-CUSTM COLLECTION INVITATIONS and SAVE THE DATES - Digitally printed cards will be shipped within 2-3 weeks of the final proof approval. The timeline might vary based on any add-ons like guest addressing, custom wax seals and assembly. Letterpress and foil cards will be shipped within 4-6 weeks of the final proof approval. When your invitations arrive at our studio, we quality check everything, package things up and send them to you to assemble.

SEMI-CUSTOM DAY-OF PAPRES – The first draft will be provided within 10 business days of us receiving all required information. Digitally printed cards will be shipped within 2-3 weeks of the final proof approval.

All information for Day-of Papers (colors, verbiage, guest list) must be sent at least 5 weeks prior to your wedding. Orders placed less than 5 weeks prior to the wedding date or delays in responding during the proofing process, are subject to a rush design fee of $300 and expedited shipping charges.

*Custom designs can take 6-8 weeks based on complexity of the design, printing methods and materials needed

PROOFING

We include up to 3 free rounds of revisions with all our semi-custom orders. Additional rounds of revisions will be charged separately for $50 per round. While Patrice Papier will thoroughly review and proof all designs prior to production, it is ultimately the client’s responsibility to carefully review each proof for accuracy, including but not limited to spelling, grammar, punctuation, dates, times, and venue details.

Patrice Papier is not liable for any errors that are approved by the client during the proofing process. We strongly recommend that clients review all proofs carefully and consider enlisting a wedding planner or family member to assist in verifying accuracy.

By approving the final design proof, the client grants Patrice Papier full permission to proceed with production based on the approved artwork. Once final approval is submitted, no further changes may be made. If errors are identified after production has begun, the client will be responsible for any and all reprinting and shipping costs associated with correcting those errors.

DESIGN CHANGES

Our semi-custom collection is designed to offer beautiful, streamlined options with light personalization.

What can be customized:
– Wording on each card
– Printing method (flat, letterpress, foil)
– Ink color (from our preset palette)
– Any of our available embellishments, such as envelope liners, wax seals, and silk ribbons (based on in-stock colors)

What is not included in semi-custom orders:
– Artwork edits
– Custom color matching (for ink, envelopes, ribbons, etc.)
– Sourcing new embellishments or materials not already offered

These types of requests fall under custom design services due to the time, research, and coordination involved. If you're looking for something highly tailored or outside the semi-custom offerings, we’re happy to guide you through the custom process!

SHIPPING

We are happy to offer a FREE Shipping on all orders over $50 within the US. For the international shipping cost, please contact us.

All orders are shipped via UPS or USPS Priority Mail. Once an order is shipped, we can no longer be responsible for its handling. We will have no access to information regarding the progress of your shipment beyond the tracking information provided by UPS/USPS. Because we cannot control the final timeline of the shipment once it has been turned over to UPS/USPS, we strongly encourage you to place your order as early as possible to avoid any delays.

Your order will be shipped to the address provided in your order. Please make sure that your address is correct and up to date.

Patrice Papier is NOT responsible for any lost or stolen packages. All orders are packed carefully to ensure a safe delivery therefore all sales are final UNLESS they were damaged in shipping. Shipping damage must be reported within 48 HOURS of delivery to qualify for a replacement. You must send us a message with clear and legible photos of the damages to the packaging and to the stationery in order to qualify for a replacement.

SCREEN vs. PRINT

Please note that the colors displayed on your digital screen may differ from the final printed product due to variations in monitor calibration, screen settings, and printer output. Patrice Papier is not responsible for color discrepancies between digital proofs and printed materials resulting from such variations.

Additionally, certain fine art materials—such as handmade paper, silk ribbons, and other artisanal elements—may naturally vary in tone, texture, and finish. These variations are inherent to the production process and are considered part of the unique character and beauty of custom stationery. They do not qualify as defects.

RETURN POLICY

Because all our printed items are personalized, we do not offer refunds. If you have made a mistake purchasing the item, you can request the cancelation within 2 hours and receive a full refund. After proofs have been sent to you for approval (before the production process), you may cancel your order for a 75% refund. Once the proof has been approved, the order is sent to production and any changes to the design or cancellations are no longer possible.

All artwork and designs created by Patrice Papier — including but not limited to custom crests, monograms, venue illustrations, and floral artwork — remain the sole intellectual property of Patrice Papier. The client is purchasing a license for personal use within the agreed scope of the stationery project; this license does not constitute a transfer of ownership.

Patrice Papier reserves the right to use any completed designs for promotional purposes, including but not limited to print samples, website galleries, social media, and other marketing materials. If you prefer that your design not be shared publicly until after your event, a written request must be submitted at the time of booking.

CLIENT-SUPPLIED CONTENT

Under federal copyright law, it is illegal to reproduce copyrighted images, artwork, or photographs without proper authorization. By submitting any imagery (e.g., photos, crests, logos, venue illustrations), the client represents and warrants that they are the copyright holder or have obtained the appropriate permissions from the copyright owner. Patrice Papier is not responsible for any infringement resulting from materials provided by the client.

CUSTOM ARTWORK USAGE FEES

Custom artwork created by Patrice Papier — including but not limited to crests, monograms, venue illustrations, or floral elements — is licensed exclusively for use within the scope of your stationery order.
Editable files and high-resolution artwork are not included and will not be provided unless a separate Artwork Usage Fee is purchased.

If you would like to use your custom artwork on items that Patrice Papier offers (e.g., menus, programs, napkins), those products must be ordered directly through us. If you wish to use the artwork on items we do not produce (e.g., dance floors, bar wraps, signage), a commercial usage license must be purchased by paying the Artwork Usage Fee.

Unauthorized reproduction, distribution, or use of Patrice Papier’s original artwork will constitute a violation of copyright law and may result in legal action.

Please contact us with any questions.